Policies & FAQ

Everything you need to know about shopping with InfiniteKonnect

Frequently Asked Questions

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. Fill in your delivery information and submit your order. You'll receive payment instructions via email.

What payment methods do you accept?

We accept MTN Mobile Money and Orange Money. After placing your order, you'll receive detailed payment instructions via email.

How long does delivery take?

Delivery typically takes 2-5 business days for Douala and Yaoundé. Other cities may take slightly longer depending on location.

Can I track my order?

Yes! Once your order is shipped, we'll send you tracking information via email and SMS.

Shipping & Delivery

Coverage: We deliver to all major cities in Cameroon, including Douala, Yaoundé, Bafoussam, Bamenda, Garoua, and more.

Delivery Times:

  • Douala & Yaoundé: 2-3 business days
  • Other major cities: 3-5 business days
  • Remote areas: 5-7 business days

Delivery Fees: Calculated based on your location and order size. You'll see the exact delivery fee at checkout before confirming your order.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return and refund process.

Return Period: You have 7 days from the delivery date to return most items.

Return Conditions:

  • Items must be unused and in original packaging
  • All tags and labels must be attached
  • Include proof of purchase (receipt or order number)

Refund Process: Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.

To initiate a return, contact us at [email protected] or call +237 79336070.

Privacy Policy

InfiniteKonnect is committed to protecting your privacy and personal information.

Information We Collect:

  • Name, email address, and phone number
  • Delivery address and payment information
  • Order history and preferences

How We Use Your Information:

  • Process and fulfill your orders
  • Send order confirmations and updates
  • Improve our services and customer experience
  • Respond to your inquiries and provide support

We never sell or share your personal information with third parties for marketing purposes. Your data is stored securely and used only for providing our services.

Terms & Conditions

By using InfiniteKonnect, you agree to the following terms and conditions:

Product Information: We strive to provide accurate product descriptions and images. However, colors may vary slightly due to screen settings.

Pricing: All prices are in CFA francs (XAF). We reserve the right to change prices without notice, but orders already placed will honor the original price.

Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability or pricing errors.

Payment: Payment must be completed within 48 hours of placing an order. Unpaid orders will be automatically cancelled.

Liability: InfiniteKonnect is not liable for any indirect or consequential damages arising from the use of our products or services.

For questions about our policies, please contact us at [email protected]